FAQ

Standard shipping is 5 to 7 business days. Express is 2 to 3 business days. We process orders within 1 to 2 business days.

$5 flat rate for standard, free on orders over $50. Express is $15 flat rate.

We ship to the United States and Canada, PO boxes included. Canadian rates are calculated at checkout. Broader international shipping is coming soon. Email hello@shopfootwrk.com and we’ll tell you the moment your country opens.

You’ll get a tracking email as soon as your order ships. Click the link and follow along. We know you’re refreshing it every hour.

We accept returns within 14 days of delivery. Items must be unworn, unwashed and in original packaging. Email hello@shopfootwrk.com to start a return.

Absolutely. Same deal: email us at hello@shopfootwrk.com within 14 days of delivery. We’ll sort you out.

Email us at hello@shopfootwrk.com within 14 days of delivery and we’ll exchange them for a fresh pair. No hassle.

Medical-grade silicone grip that holds, combed cotton that breathes and designs that don’t look like an afterthought. Every pair is tested by instructors on the reformer, in class.

Machine wash cold, inside out and air dry. Skip the fabric softener; it breaks down the grip over time. Treat them well and they’ll last hundreds of washes.

Yes, 100%. No animal-derived materials. Just thoughtfully sourced cotton and medical-grade silicone.

If your order hasn’t shipped, yes: email us ASAP at hello@shopfootwrk.com. Once it’s on its way, we can’t make changes but we can help with a return.

Yes! We work with studios, boutiques and retailers. Visit our Studios page or email hello@shopfootwrk.com for pricing.

Head to our Instructor Program page. You’ll get a free starter pair, 20% off and a 20% discount code with your name on it to share with your students.

Email us at hello@shopfootwrk.com. A person reads it and replies.